The Endless Pursuit of Baby’s Bassinet
In our ongoing pursuit to find quality baby products at reasonable prices, we landed on a bassinet we liked a few weeks ago and lucky for us, it was on sale! While shopping in Sherman Oaks about a month or two ago, Jamie and her Mom paid for the 1 remaining new-in-box model of our bassinet of choice and asked the store to hold it for the McNugget. It's a store where we have already bought lots of pre-McNugget necessities and they know us there so we were comfortable letting them hold onto it until we were ready to bring it home.
(We should note that our friend Lauren, expecting her 2nd child soon, coincidentally shared an interest in this same baby bed but unfortunately, it wasn’t on the same kind of sale in Westchester County or on the web, so we were pleased with our deal). In lieu of boring you with details of the sustainable wood from which this bassinet is made, I figured it would be much more interesting to share the drama surrounding its arrival into our home – below are excerpts of some googlechat messages exchanged between Jamie and me last week – they should capture the scene for you:
[Upon hearing that the McNugget had "dropped," grandma-to-be Joan rushed to the store to pick up the bassinet. But, when she got there, she was not treated very nicely by the staff or manager and after a 30 minute run-around, was told that the bassinet on hold for us was missing! They were not very apologetic about the mistake and did not offer us many options to make up for it. They thought that the company could ship us a new one but told us the next day that that process would take 4-8 weeks, carrying us well past the McNugget's due date. They called Jamie the next day and explained the only thing they had to offer us was the floor model. It was in good condition but not new condition and they did not offer to refund any of our money.]
Jamie: i talked to my mom
she told me not to worry
and she wanted me to call them
and tell them to hold the floor model and we would come in on the weekend and sort it out
Jamie: my Mom called the store
she said they weren't very nice (again)!
she asked them to ship the floor model of the bassinet to me
she said they would not because they don’t have a box
isn't that nuts? i thought they were supposed to have good customer service?
i told my mom not to deal with them anymore and to get her money back
but she knows we want the bassinet
so she is going over there to get it
to see how they are in person
Jonathan: they should discount it
because you paid for a new one
Jamie: so my mom went
and the manager who she has been dealing with on this issue mysteriously wasn't there
and if you can believe it, THIS TIME THEY COULDN'T FIND THE FLOOR MODEL!
so she expressed to them how dissatisfied she was at this service
and finally they found it
they gave her $21 off
and that was it
they were not nice
it's a shame because they have great stuff
THE END
-Jonathan
(We should note that our friend Lauren, expecting her 2nd child soon, coincidentally shared an interest in this same baby bed but unfortunately, it wasn’t on the same kind of sale in Westchester County or on the web, so we were pleased with our deal). In lieu of boring you with details of the sustainable wood from which this bassinet is made, I figured it would be much more interesting to share the drama surrounding its arrival into our home – below are excerpts of some googlechat messages exchanged between Jamie and me last week – they should capture the scene for you:
[Upon hearing that the McNugget had "dropped," grandma-to-be Joan rushed to the store to pick up the bassinet. But, when she got there, she was not treated very nicely by the staff or manager and after a 30 minute run-around, was told that the bassinet on hold for us was missing! They were not very apologetic about the mistake and did not offer us many options to make up for it. They thought that the company could ship us a new one but told us the next day that that process would take 4-8 weeks, carrying us well past the McNugget's due date. They called Jamie the next day and explained the only thing they had to offer us was the floor model. It was in good condition but not new condition and they did not offer to refund any of our money.]
Jamie: i talked to my mom
she told me not to worry
and she wanted me to call them
and tell them to hold the floor model and we would come in on the weekend and sort it out
Jamie: my Mom called the store
she said they weren't very nice (again)!
she asked them to ship the floor model of the bassinet to me
she said they would not because they don’t have a box
isn't that nuts? i thought they were supposed to have good customer service?
i told my mom not to deal with them anymore and to get her money back
but she knows we want the bassinet
so she is going over there to get it
to see how they are in person
Jonathan: they should discount it
because you paid for a new one
Jamie: so my mom went
and the manager who she has been dealing with on this issue mysteriously wasn't there
and if you can believe it, THIS TIME THEY COULDN'T FIND THE FLOOR MODEL!
so she expressed to them how dissatisfied she was at this service
and finally they found it
they gave her $21 off
and that was it
they were not nice
it's a shame because they have great stuff
THE END
-Jonathan
posted by Jonathan at
4:17 PM
2 Comments:
That's a super cute bassinet. It totally goes with the jungle theme of the nursery - it looks likes something they'd use in the jungle.
Thanks for the shout out - I continue to get grief about the expense of the bassinet. I am currently scouring ebay and craigslist in the hopes of finding my dream laundry-basket-bassinet!
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